Enter and view: Powbeck House Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Powbeck House Care Home, Cumbria, a council owned nursing home . The visit was conducted on 15th May 2017. Powbeck House is a local authority owned residential home, consisting of 38 beds, 16 of which are specifically for EMI / dementia residents. The home also has a day centre service. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The reception area was clean, tidy, and uncluttered. There was an easily accessible visitor signing in and out book, and a hand gel dispenser on the wall but unfortunately this did not work. The manager thought it may have required batteries and said she would get this checked. All rooms, lounges and communal areas were clean and homely , one resident describing the home as “a home from home” . staff were observed interacting with the residents in a very genuine, effortless manner. It was clear that staff, many of whom had been there many years, enjoyed and took pride in their job. There is a separate living area for residents with dementia - the Rosemary Lonning unit. The manager carried out customer care surveys regularly for residents and carers/family members/visitors. There was a good activities rota and the day centre part of the home provides activities 3 days per week. The garden areas were well kept, with wooden seating and we were advised that umbrellas were used when the sun was shining. Residents seemed happy with the food provided stating choice and quality was very good. When Healthwatch Cumbria recommended that signage used for the Rosemary Lonning unit be used for the rest of the home , the care home agreed and stated they would follow the recommendation.

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General details

Report title 
Enter and view: Powbeck House Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Monday, 15 May, 2017
Date evidence capture began 
Monday, 15 May, 2017
Date evidence capture finished 
Monday, 15 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Quality of care
Quality of catering
Staff attitudes
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.