Enter and view: Porter Brook Medical Centre

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Summary of report content

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited Porter Brook Medical Centre on 02/05/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found a professionally organised service, with staff well linked in with strategic developments and organisational structures within the NHS and the city. There is an active PPG, who influence the delivery of the service. Both staff and patients were predominantly positive about the practice. The current range of services and staff is good but maintenance may be a challenge in the light of current funding reductions. The population mix of registered patients is unusual, with a large percentage of young adults. The practice has had some success in reducing DNAs via the use of appointments text prompts and the availability of a variety of methods of cancelling appointments that are no longer suitable or required. The recommendations within the report state they continue the positive work with the PPG and the wider considered response to patient comments. Review, in partnership with the PPG, pharmacy processes with a focus on ensuring all patients understand what their medications are for and how they should be taken. Monitor the impact of the community support worker and consider if additional links could be made with the local community and community organisations. Share widely with GP peers the success in reducing DNAs.

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General details

Report title 
Enter and view: Porter Brook Medical Centre
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Saturday, 2 May, 2015
Date evidence capture began 
Saturday, 2 May, 2015
Date evidence capture finished 
Saturday, 2 May, 2015
Type of report 
Enter and view
Key themes 
Access
Admission
Communication between staff and patients
Engagement
Health inequalities
Health promotion
Health protection
Quality of care
Quality of patient transport
Quality of regulation
Quality of staffing
Healthwatch reference number 
Rep-6165

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.