Enter and View: Pontesbury Medical Practice

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Summary of report content

Healthwatch Shropshire undertook an Enter and View visit to Pontesbury Medical Practice on 11 December 2019.  They spoke to 4 staff and seven patients.

The purpose of the visit was to see how they are offering extended access appointments, if they are advertising them in the surgery and if they are making patients aware of them when they ask.

Healthwatch did not see any information about Extended Access Appointments on the noticeboards in the waiting area. The website has some information on Extended Access Appointments. Only one patient was aware of Extended Access Appointments. One patient said an extended access Appointment would have been useful if it had been offered.

All the staff told Healthwatch they were able to offer patients the appointments they needed, but all the patients said it is difficult to get a same day appointment.

The practice does not routinely offer or promote evening or weekend appointments. Six months ago the practice introduced out of hours GP telephone calls.  Whilst the Practice Manager told Healthwatch that the surgery does not regularly use locum GPs, patients said they usually see a different doctor, usually a Locum.

The report contains 6 recommendations and a response from the provider.

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General details

Report title 
Enter and View: Pontesbury Medical Practice
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Wednesday, 11 March, 2020
Date evidence capture began 
Wednesday, 11 December, 2019
Date evidence capture finished 
Wednesday, 11 December, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Continuity of care
Information providing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.