Summary of report contentHealthwatch Stoke-on-Trent conducted an enter and view visit on The Place Up Hanley, a privately run care home which provides care and accommodation for it's 40 residents. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - The overall atmosphere is extremely welcoming, every room is very clean and well maintained, the staff seem to be genuinely caring and happy in their work and, most importantly, the residents seem very content. - There is a fully stocked library (all books are clean and in good condition and cover most modern popular authors). - All necessary staff training is carried out at their ‘sister’ Home Newpark House to ensure that consistency is maintained across all employees within the group. - The Care Home seems to fully comply with the Dignity and Respect Charter and we observed it on display in several locations throughout the Home. Our team felt that, through open conversations with senior management, staff and residents, every aspect of the charter had been properly implemented and was fully observed. Healthwatch Stoke-on-Trent made 2 recommendations in the report: Healthwatch Stoke-on-Trent feels the Home is well run and can only suggest that it continues to provide this high level of service in the future as it continues to grow. We would recommend that The Place Up Hanley is seen as the ‘flagship’ for the Safe Harbor Group and that it seeks to bring every one of its’ Homes up to this standard The report includes a letter of response from the provider.
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Enter and view: The Place Up Hanley care home
Date of publication
Friday, 23 September, 2016
Date evidence capture began
Wednesday, 24 August, 2016
Date evidence capture finished
Wednesday, 24 August, 2016
Type of report
Enter and view
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Stoke-on-Trent City Council
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?