Enter and view: The Place Up Hanley care home

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Summary of report content

Healthwatch Stoke-on-Trent conducted an enter and view visit on The Place Up Hanley, a privately run care home which provides care and accommodation for it's 40 residents. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - The overall atmosphere is extremely welcoming, every room is very clean and well maintained, the staff seem to be genuinely caring and happy in their work and, most importantly, the residents seem very content. - There is a fully stocked library (all books are clean and in good condition and cover most modern popular authors). - All necessary staff training is carried out at their ‘sister’ Home Newpark House to ensure that consistency is maintained across all employees within the group. - The Care Home seems to fully comply with the Dignity and Respect Charter and we observed it on display in several locations throughout the Home. Our team felt that, through open conversations with senior management, staff and residents, every aspect of the charter had been properly implemented and was fully observed. Healthwatch Stoke-on-Trent made 2 recommendations in the report:  Healthwatch Stoke-on-Trent feels the Home is well run and can only suggest that it continues to provide this high level of service in the future as it continues to grow.  We would recommend that The Place Up Hanley is seen as the ‘flagship’ for the Safe Harbor Group and that it seeks to bring every one of its’ Homes up to this standard The report includes a letter of response from the provider.

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General details

Report title 
Enter and view: The Place Up Hanley care home
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date evidence capture began 
Wednesday, 24 August, 2016
Date evidence capture finished 
Wednesday, 24 August, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Holistic support
Information providing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5575

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Stoke-on-Trent City Council
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.