Enter and view: Peterloo Medical Centre

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Summary of report content

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General details

Report title 
Enter and view: Peterloo Medical Centre
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Friday, 15 September, 2017
Date evidence capture began 
Wednesday, 16 August, 2017
Date evidence capture finished 
Wednesday, 16 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking cccess
Cleanliness hygiene and infection control
Communication between staff and patients
Engagement
Health and safety
Health promotion
Interpreters
Patient records
Quality of appointment
Access
Administration
Admission
Booking appointments
Cancellation
Information providing
Staff levels
Staff training
Support
Digitalisation of services
Healthwatch reference number 
HW-17

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Not known
Other
Types of long term conditions 
Not known
Other

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.