Enter and view: Pennine Lodge Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Pennine Lodge Care Home, Cumbria, a privately owned care home with 70 ensuite rooms. The home can cater for married couples but does not have ant at present. The visit was conducted on18th May 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The home’s main entrance has a signing in book for visitors along with a hand gel dispenser which was empty. All residents had care plans. The home has a Dementia Friendly Accreditation and there were many signs of this, such as sensory objects (i.e. there was a board on the wall with light switches, light pulls, door knobs, locks etc., which people could interact and play with). The large communal garden was overlooked by many of the resident’s rooms and the staff member said that on sunny hot days they would assist the residents to sit outside and would sometimes provide ice-cream. The garden was secure and there was a resident rabbit in a hutch in the corner. The residents had good access to healthcare, whether this behealthcare preofessionals coming to the home or the residents being taken to them. Some residents were not happy with the food and the home were investigating changing/contacting the catering provider with their concerns. There was a full activities schedule and this was well publicised on notice boards. There were a number of lounges with tv and other activities available. The home has pet therapy where pets and animals are brought in for residents to see and touch. Residents were happy living at this home. Healthwatch Cumbria received no comments on the report from the provider having being given the opportunity to do so within the statutory response period of 20 working days.

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General details

Report title 
Enter and view: Pennine Lodge Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 18 May, 2017
Date evidence capture began 
Thursday, 18 May, 2017
Date evidence capture finished 
Thursday, 18 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Out of hours
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.