Enter and view: Pemberton Fold Care Home

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Summary of report content

Healthwatch Salford carried out an Enter and View visit to Pemberton Fold, a residential care home with places for up to 60 residents.

The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used.

Pemberton Fold appeared to be a clean and well-maintained care home which catered for people in a range of circumstances including providing end of life care. The varying care needs of residents was accommodated well in the most part. There was evidence of some stress on the part of staff due to staff shortages. Managers were working to make sure that staff were supported and enabled to provide the best care possible.
The environment provided was particularly well decorated and care had been taken through running ‘challenges’ to maintain the high standards of decor. The use of themes throughout and also words and pictures made the home feel accessible and welcoming.

The experienced deputy manager had taken care to ensure that residents' care needs were identified on entry to the home and for the most part those care needs seemed to be met adequately. One or two residents commented that staff are busy and stressed due to low numbers, and there was a similar view expressed by a staff member.

Based on these findings, Healthwatch Salford made five recommendations surrounding: staffing levels; staff training; adding a 'you said, we did' board to encourage feedback; adding a staff board with the names and photographs of staff to help residents identify who is who; and continuing to consult with residents and families on decisions being made in the home. The report includes a response from the service provider.

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General details

Report title 
Enter and view: Pemberton Fold Care Home
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Wednesday, 11 October, 2017
Date evidence capture finished 
Wednesday, 11 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Optometry services
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.