Enter and view: Peaker Park Care Village

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Summary of report content

Healthwatch Leicestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Leicestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Leicestershire visited Peaker Park Care Village on 10 April 2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings included the residents all appeared well cared for, clean and comfortable. The rooms were clean, bright, airy and most with good views. To personalise and identify their rooms, all residents were able to choose their own picture to put in the wall frame outside their door. The rooms were well appointed all with en-suite facilities. There are a number of large bathrooms providing specialist equipment such as hoists for residents with specified needs. It was noted that these bathrooms were dark with no natural light. The nursing stations are strategically placed in the units and with good views up and down the corridors. We were told that regular call bell audits are carried out to ensure that at all times there are prompt responses. We observed this activity being carried out, call bells being answered, and we noticed that staff carried electronic devices to ensure a quicker response. Information on residents and relatives is up to date and regular audits are carried out. The care plans we were offered to view were clear, comprehensive and up to date. Healthwatch Leicestershire raised 7 recommendations in relation to identification, safeguarding information and uniforms.

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General details

Report title 
Enter and view: Peaker Park Care Village
Local Healthwatch 
Healthwatch Leicester
Date of publication 
Thursday, 10 April, 2014
Date evidence capture began 
Thursday, 10 April, 2014
Date evidence capture finished 
Thursday, 10 April, 2014
Key themes 
Communication between staff and patients
Health promotion
Health protection
Information providing
Support
Healthwatch reference number 
Rep-5953

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.