Enter and view: The Pavillion

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Summary of report content

On 22nd March 2019, Healthwatch Sunderland undertook an Enter and View visit to The Pavillion care home. The centre could accommodate 68 people in total but were caring for 60 residents at the time of the visit who required nursing, residential, Enduring Mental Ill Health residential and nursing care. Healthwatch staff spoke to residents, relatives and staff to what it was like to live in this Home.   

The findings of the report state that there was a strong visible management with well-trained and motivated staff who were familiar with resident’s histories and preferences and had processes in place for how to monitor changes in their health and wellbeing; a wide range of activities was available for residents with support for taking part in activities outside the home; the quality, choice and flexibility around food and mealtimes was rated as average but the atmosphere in the dining area was relaxed and friendly; there was regular access to health professionals such as GPs, Dentists, Opticians, Chiropodists and Audiologists; the residents’ cultural, religious and lifestyle needs were accommodated without making others feel uncomfortable; there was an open environment where feedback was actively sought and used; the home was comfortable, homely, well maintained with high standards of hygiene.

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General details

Report title 
Enter and view: The Pavillion
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Friday, 22 March, 2019
Date evidence capture began 
Thursday, 30 May, 2019
Date evidence capture finished 
Thursday, 30 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.