Enter and view: Paulton Memorial Hospital

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General details

Report title 
Enter and view: Paulton Memorial Hospital
Local Healthwatch 
Healthwatch Bath and North East Somerset
Date of publication 
Tuesday, 21 November, 2017
Date evidence capture began 
Tuesday, 21 November, 2017
Date evidence capture finished 
Wednesday, 21 November, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking cccess
Communication between staff and patients
Food and nutrition
Health and safety
Health inequalities
Quality of care
Quality of catering
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-1884

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Observation
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Day care
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
unknown
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.