Summary of report contentIn March 2017, Healthwatch Warrington made the decision to visit GP practices within the borough; with a focus on access and the general environment of surgeries. The visit included observation opportunities as well as discussion with staff and receipt of 11 patient surveys. In response to the visit, the report highlights a number of recommendations as described below: • Signage and Doorway Improvements: In certain areas (such as the main entrance), signage is limited and displayed with black text on steel signs with smaller font (this could present difficulties for patients with limited vision, or sight impairments). • Improved Patient Information and Signposting Displays: the surgery could benefit from the installation of more wall displays to encourage patient involvement in the PPG and help to improve patient awareness of available support and encourage the use of alternative services and resources, for example, pharmacies. • Encourage Greater Levels of Patient Feedback: the surgery should consider moving the Friends and Family Test response box out of the immediate line of site of reception, as this could give patients more confidence to leave feedback. At the time of publication there was not response received from the provider.
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Enter and view: Parkview Medical Practice, Warrington
Date of publication
Sunday, 7 May, 2017
Date evidence capture began
Friday, 3 March, 2017
Date evidence capture finished
Friday, 3 March, 2017
Type of report
Enter and view
Building and facilities
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of long term conditions
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?