Enter and view: Parkview Medical Practice, Warrington

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Summary of report content

In March 2017, Healthwatch Warrington made the decision to visit GP practices within the borough; with a focus on access and the general environment of surgeries. The visit included observation opportunities as well as discussion with staff and receipt of 11 patient surveys. In response to the visit, the report highlights a number of recommendations as described below: • Signage and Doorway Improvements: In certain areas (such as the main entrance), signage is limited and displayed with black text on steel signs with smaller font (this could present difficulties for patients with limited vision, or sight impairments). • Improved Patient Information and Signposting Displays: the surgery could benefit from the installation of more wall displays to encourage patient involvement in the PPG and help to improve patient awareness of available support and encourage the use of alternative services and resources, for example, pharmacies. • Encourage Greater Levels of Patient Feedback: the surgery should consider moving the Friends and Family Test response box out of the immediate line of site of reception, as this could give patients more confidence to leave feedback. At the time of publication there was not response received from the provider.

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General details

Report title 
Enter and view: Parkview Medical Practice, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Sunday, 7 May, 2017
Date evidence capture began 
Friday, 3 March, 2017
Date evidence capture finished 
Friday, 3 March, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Healthwatch reference number 
Rep-6526

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.