Enter and view: Parkview House

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Parkview House Care Home on 20/04/2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Enfield were very impressed by their visit to Parkview House Care Home. Residents appeared to be generally content and at ease; many of them approached Healthwatch Enfield to have a chat during their visit; several of them spoke highly of the staff and told Healthwatch Enfield they felt safe in this environment. Staff and management appeared to be well-trained to care for people with dementia and demonstrated good communication skills and a kindly attitude. They seemed to know all the residents well, to be aware of their personal history, and to have a warm relationship with them. Healthwatch Enfield found that residents are encouraged to maintain independent skills where possible. The accommodation is spacious and well-designed so as to facilitate personalised care for each resident, and to maximise opportunities for residents to move about freely inside the building or to go outside into the garden. Residents also have opportunities to go outside the care home either for short informal walks or on planned outings. Residents have access to good health care services, and staff make an effort to reduce unnecessary hospital admissions or lengthy stays in hospital, as part of the care home’s commitment to continuity of care. Staff are trained to support 3 residents as they approach the end of life, and most residents are able to die in the home, in familiar surroundings. Healthwatch Enfield overall impression was very favourable. However, there are a number of aspects which could be improved. There were 9 recommendations in this report which included areas around activities programme, facilitating conversation, administration of medication, signage, reception area and training.

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General details

Report title 
Enter and view: Parkview House
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Sunday, 20 April, 2014
Date evidence capture began 
Sunday, 20 April, 2014
Date evidence capture finished 
Sunday, 20 April, 2014
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Communication between staff and patients
Engagement
Food and nutrition
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5972

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.