Healthwatch St Helens carried out an Enter and View visit to Parkside Care Home in April 2019.
The home was found to be spacious with clean, uncluttered decor. There was a lot of space for residents who have problems with mobility. There were pictures on the walls and the home had a welcoming feel to it. There were blankets on the window sills, for
residents to use should they need them and the Enter and View representatives felt this was a nice touch.
There was a lovely outdoor area which backed onto a park. There was a greenhouse, and benches were dotted around the garden. Residents informed the Enter and View representative that they 'always have to wear a hat when we go out in the sun.’ A resident said 'I feel very safe at Parkside’, whilst another said that ‘the best thing about living here is the staff, I wouldn’t change a thing.’ All residents seemed calm, relaxed and well cared for. At the time of this visit, there were nine residents with dementia living at Parkside.
Based on the findings, Healthwatch St Helens made three recommendations for Parkside Care Home:
- A photo board in the reception area with photographs, names and job titles of the staff.
- Memory boxes outside each resident's room.
- Include an image of a toilet on doors as well as the written word.
The report features a positive response from the service provider.
Enter and view: Parkside Care Home
Date of publication
Wednesday, 12 February, 2020
Date evidence capture began
Wednesday, 24 April, 2019
Date evidence capture finished
Wednesday, 24 April, 2019
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)