Enter and view: Parkside Care Home

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Summary of report content

Healthwatch St Helens carried out an Enter and View visit to Parkside Care Home in April 2019. 

The home was found to be spacious with clean, uncluttered decor. There was a lot of space for residents who have problems with mobility. There were pictures on the walls and the home had a welcoming feel to it. There were blankets on the window sills, for
residents to use should they need them and the Enter and View representatives felt this was a nice touch.

There was a lovely outdoor area which backed onto a park. There was a greenhouse, and benches were dotted around the garden. Residents informed the Enter and View representative that they 'always have to wear a hat when we go out in the sun.’ A resident said 'I feel very safe at Parkside’, whilst another said that ‘the best thing about living here is the staff, I wouldn’t change a thing.’ All residents seemed calm, relaxed and well cared for. At the time of this visit, there were nine residents with dementia living at Parkside.

Based on the findings, Healthwatch St Helens made three recommendations for Parkside Care Home:

  1. A photo board in the reception area with photographs, names and job titles of the staff.
  2. Memory boxes outside each resident's room.
  3. Include an image of a toilet on doors as well as the written word.

The report features a positive response from the service provider.

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General details

Report title 
Enter and view: Parkside Care Home
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Wednesday, 24 April, 2019
Date evidence capture finished 
Wednesday, 24 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5192

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.