Enter and view: Parkside Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Parkside Care Home, Cumbria, a council owned care home . The visit was conducted on 22nd May 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The home was a hive of activity and residents seemed to be happy either talking in groups or taking part in activities. There were activity posters around the home and visits by entertainers were organised on a regular basis. Trips away from thye home were also organised monthly if possible. There were bi monthly resident meetings where residents could ask for changes. The local GP usually attended the homa every Monday and access to other healthcare professionals was easy. The menus were varied and the people spoken too enjoyed the food. The cook was willing to cater for individual needs and requests for changes to the menu. A recommendation was submitted bu Healthwatch Cumbria to de clutter the outdoor patio area before summer to allow better use. The manager agreed and has prepared an action plan.

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General details

Report title 
Enter and view: Parkside Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Monday, 22 May, 2017
Date evidence capture began 
Monday, 22 May, 2017
Date evidence capture finished 
Monday, 22 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health promotion
Quality of care
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.