Enter and view: Parklands Nursing Home, Walsall

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Summary of report content

Healthwatch Walsall conducted an Enter and View on Parklands Court Nursing Home, Walsall, a privately owned nursing home. The visit was conducted on 21st September 2017. The visit was arranged as part of Healthwatch Walsall’s enter and view schedule. Observation by the enter and view representatives reported that: The exterior of the complex of buildings comprising Parklands is well laid out and signage is clear. There is ample car parking with sufficient provision for disabled users. The front garden landscaping is very well maintained. The food hygiene rating for Parklands Court is 5, very good. Menus are extensive and changed on a regular basis. 2 residents were spoken to during the visit. The infrastructure and facilities were of an extremely high standard and conducive to high standards of care. They were bright, clean and easily accessible for users. There were however, some concerns regarding staffing levels, particularly at night and as a consequence there was a potential impact on individual care at the expense of carrying out tasks to be completed. it was evident that maintaining dignity and safeguarding residents is a high priority at Parklands Court. The staff appeared to be motivated and great importance was placed on training and skills development. The provider responded thanking Healthwatch for their report and acknowledging there were some areas of improvement.

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General details

Report title 
Enter and view: Parklands Nursing Home, Walsall
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Thursday, 21 September, 2017
Date evidence capture began 
Thursday, 21 September, 2017
Date evidence capture finished 
Thursday, 21 September, 2017
Type of report 
Enter and view
Key themes 
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Social care services 
Nursing care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.