Enter and view: The Park Nursing Home

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Summary of report content

Healthwatch Derby conducted an announced Enter and View to Park Nursing Home on 4th March 2015. The home which has 41 beds with 32 occupied at time of the visit, had some residents with mild dementia and 60 members of staff with a low staff turnover. The team reported a general positive impression of the home. Descriptions of the lounges, which are designated according to their use, were Reminiscent room, Activities room and Sensory room , showed how the home caters for different needs of the residents. Observations at mealtime was positive and residents were helped as appropriate. Surveys returned by the residents were all positive and the member of staff interviewed felt valued and said that the home well staffed and had adequate emotional and physical support available. There were no visitor surveys. Healthwatch team made some recommendations: • If possible, a deep clean could be undertaken to help alleviate the unpleasant odours in parts of the building. • The day’s menu could be put on display as information for residents and visitors. • Clean towels stored on open shelves could be covered. • Bathroom 1 is in need of some redecoration. There had been a change of management at The Park since the Enter and View visit, and the new manager gave a response and some comments in response to the recommendations.

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General details

Report title 
Enter and view: The Park Nursing Home
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 4 March, 2015
Date evidence capture began 
Wednesday, 4 March, 2015
Date evidence capture finished 
Wednesday, 4 March, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Decor
Food and nutrition
Staff attitudes
Staff levels
Support
Other information of note about this report 
Careplan
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5466

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.