Enter and view: Park Lane Practice Swindon

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Summary of report content

This was an announced Enter and View visit. We advised the practice management when the visit would be undertaken and confirmed details. We have commissioned Swindon Advocacy Movement (SAM), working with two volunteer quality checkers they have recruited, to undertake this visit with two supporters. The report has picked up various issues that have a particular focus on how user friendly the facility is for people with learning disabilities/autism. The report contains recommendations and the provider has responded to each individual point.

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Report 
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General details

Report title 
Enter and view: Park Lane Practice Swindon
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Thursday, 18 October, 2018
Date evidence capture began 
Thursday, 18 October, 2018
Date evidence capture finished 
Thursday, 18 October, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Decor
Digitalisation of services
Engagement
Health and safety
Information providing
Patient records
Prescription
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
REP-4431

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
SAM Swindon Advocacy Movement
Primary research method used 
Engagement event
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Receptionists
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.