Enter and view: Park House Care Home

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Summary of report content

On 12th January 2019, Healthwatch Milton Keynes conducted an announced enter and view visit at Park House Care Home. The authorised representatives (ARs) used a semi-structured conversation approach in meeting residents on a one-to-one basis, sometimes accompanied by friends. The checklist of conversation topics was based on the pre-agreed themes for the Care Home visits. Additionally, the ARs spent time observing routine activity and the provision of lunch. The ARs recorded the conversations and observations via hand-written notes.

In respect of demographics:
• All participants were aged between 88 and 98
• Six were female and one was male
• Five had been in long-term residence (longer than two years)
• One resident was accompanied by a family member, whilst the remainder were alone

Park House was observed to be a well-run establishment that demonstrates a commitment to personalised care, with residents living in comfortable, attractive surroundings and supported by friendly and caring staff. However, opportunities for improvement motivated the following recommendations: explore ways to utilise the outdoor space during periods of poor weather and for residents with reduced mobility, to find ways to reduce clutter in communal areas and corridors, to involve residents in the planning of the menu and ensure all are aware they can request non-standard items, to consider simplifying signage, and to remind staff to exercise discretion when having conversations in open resident spaces.

This report contains a service provider response. 

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General details

Report title 
Enter and view: Park House Care Home
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Friday, 1 February, 2019
Date evidence capture began 
Saturday, 12 January, 2019
Date evidence capture finished 
Saturday, 12 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
85 +
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.