Enter and view: Park House Care

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit to Park House Care, on 6 February 2015 as part of a planned set of visits to social care services to observe service delivery, talk to staff, and consult with residents and relatives about their experience with the service. Healthwatch representative found the home to be operating to a very good standard of care with regards to dignity and respect. Residents looked tidy, clean and well cared for and they were all encouraged to bring in a personal possession to help create a familiar environment. There was an impressive range of activities and the daily menu was comprehensive with almost 65% of the food fresh. The staff spoken to were well trained and seemed helpful, friendly and clearly knew all the residents well. There was a complaints policy in place though none of the relatives or residents seemed to have used it. Healthwatch representatives spoke to several relatives who spoke highly of the care afforded to their relative. Overall the visit highlighted a good practice that satisfied relatives and residents. The report made a few recommendations: • Considering giving an information pack to residents/relatives. • Engaging an ongoing Assistant Activities Co-ordinator. • Some redecoration to be done to some of the bedrooms in the original building. • This report to be shared with residents and relatives and let them contribute any additional comments if they wanted to. Park House Care responded saying they are pleased with the report but clarified some details in the recommendations one of which was amended in the report.

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General details

Report title 
Enter and view: Park House Care
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Friday, 6 February, 2015
Date evidence capture began 
Friday, 6 February, 2015
Date evidence capture finished 
Friday, 6 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.