Enter and view: Park Farm Lodge Care Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Park Lodge Farm Care Home, a nursing home with 80 places caring for adults over 65 years old, on 23 May 2017. The purpose of the visit was to: - To observe the physical environment of the home, and the interactions of staff and residents, and to capture the experiences and observations of residents, relatives, staff and managers; and - To follow up on recent intelligence received regarding prescribed medication, staffing, meals, activities and also the findings of the March 2017 CQC inspection report. Observation by the Enter and View representatives reported: - externally, the building appeared to be in good condition but the garden was in urgent need of improvement - for which a refurbishment plan was in place; - the interior was in reasonable condition though worn areas/furniture were noted - extensive refurbishment has been undertaken with further improvement in progress and planned for the future; - the Manager and Owner's explanations of the progress being made with regard to staffing including increasing staffing levels, improving staff training, investing in staff uniforms and badges, reduced reliance on agency staff; - the positive attitudes of staff towards residents; - staff training on the new PassCare electronic care planning system was viewed on the day of the visit; - no group activities were observed during the visit which took place at lunch time, but the Manager explained that a programme of activities is in operation with plans to expand external activities and to recruit a second activities coordinator; - the recent change in catering supplier had been well received by residents, families and staff, and the meals observed by representatives were described as appetising; - the home was clearly in a transition phase following the recent change in ownership. Residents commented that: - help was offered on an ongoing basis; - there was not enough to do. Relatives commented positively on the care provided by the home with one noting that staff were frequently overworked. Staff commented that: - they had confidence in the new owner and appreciated her positivity and clarity; - they felt appreciated and supported each other; - communication on what was happening at the home had improved. No specific recommendations were made in the report but Healthwatch Staffordshire stated it would follow up on the progress of the home's existing plans on staff recruitment, garden refurbishment and activities. A further visit in 6 months time was implied.

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General details

Report title 
Enter and view: Park Farm Lodge Care Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Monday, 3 July, 2017
Date evidence capture began 
Tuesday, 23 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.