Enter and view: Park Farm lodge

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Summary of report content

Healthwatch Staffordshire conducted an unannounced Enter and View visit to Park Farm Lodge, an 80 bed frail elderly and Dementia Care Home, on 14 March 2014. The Enter and View Authorised Representatives observed that the residents appeared content and cared for, suitably dressed and clean. There were no permanent bad aromas and the premises were clean with several examples of redecoration and where necessary refurbishing, including the final commissioning of a new call system throughout the home. Staff appeared focused and positive. Food is freshly prepared in the home and there is a varied and nutritional menu on offer daily. Medicine management regime appeared robust and safe. The visiting team found that the home had a new manager, in post for 3 months. The new manager is re-building the service, including taking on new staff, restoring morale, reviewing & updating records, procedures & training, including training matrix. Regular meets with the staff and residents/ relatives are minuted and actions followed up. Following a recent period of fragmented and uncertain local management, there is feeling of confidence in the new manager displayed by residents, relatives & staff alike. The manager is supported in her improvement programme by the company. The report made recommendations that the cleaning programme each day is not rushed and that the new manager should be allowed to achieve her aims of updating the service and premises. There is no response from the provider included in this report.

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General details

Report title 
Enter and view: Park Farm lodge
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 14 March, 2014
Date evidence capture began 
Friday, 14 March, 2014
Date evidence capture finished 
Friday, 14 March, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health protection
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.