Enter and view: Padgate Medical Centre, Warrington

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Summary of report content

Healthwatch Warrington conducted an Enter and View on Padgate Medical Centre, Warrington, a practice with 7,000 registered patients on 7 March 2017. The visit was arranged as part of HWW’s Enter and View schedule and involved two representatives. Observation by the Enter and View representatives reported that: there was some disrepair evident in the car park; the external environment was well maintained and access was good through a foyer containing up to date information; the spacious, airy and warm waiting area had plenty of comfortable seating and smelled fresh and neutral; there were facilities for patients with additional access requirements including foreign language information; signage was clear and toilets were clean and pleasant; corridors were wide for wheelchair access and no clutter was seen. Negative observations were that the toilets lacked emergency pull cords, there was no clock visible and there were no dementia friendly reminders of where a person was once inside the surgery. Patients commented that: there were no major concerns about the appointment booking system although there were some patients on the day waiting as long as half an hour to have their appointment although there was recognition of the doctors’ high workloads. It was recommended that disabled parking be reviewed; that safety cords be installed in the toilets and that the Surgery’s patient participation group be strengthened. The manager responded positively to the report and outlined actions taken and plans for recruitment of patient representatives.

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General details

Report title 
Enter and view: Padgate Medical Centre, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Tuesday, 30 May, 2017
Date evidence capture began 
Tuesday, 7 March, 2017
Date evidence capture finished 
Tuesday, 7 March, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Healthwatch reference number 
Rep-6495

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Baby clinic
GP practice
Secondary care services 
Appointments
Child and adolescent mental health services (CAMHS)
Dementia
Diabetic medicine
Maternity

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Receptionists
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.