Enter and view: Padgate House Intermediate Care

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Summary of report content

Following on from an action in an intermediate care summary report they published in October 2017, Healthwatch Warrington conducted an Enter and View visit to Padgate House on 29 November 2017. Padgate House is provided jointly by Warrington Borough Council and Bridgewater Community Healthcare NHS Foundation Trust and provides intermediate and nursing care for up to 31 people (with an extra four spaces available to support people requiring neuro rehabilitation). Padgate House is commissioned to provide short-term intermediate care for people after they come out of hospital, with the aim of helping them regain their independence and preventing re-admissions. The Healthwatch Warrington Authorised Representatives found the service to be clean with a good range of both therapeutic and leisure activities available. The patents spoke highly of the food and were offered a good range of refreshments and snacks during the day. The staff were also well regarded by patients at Padgate House and the visiting team observed them being friendly and helpful with good morale. Relatives also spoke highly of Padgate House, with the daughter of a service user telling the Authorised Representatives that she was happy with the care that her mother was receiving and was kept informed about her treatment plans. Healthwatch Warrington made three recommendations, two of which related to suggestions for maintenance of the carparking area. The response from the provider makes mention of other points noted in the report but does not address the recommendations.

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General details

Report title 
Enter and view: Padgate House Intermediate Care
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Wednesday, 9 May, 2018
Date evidence capture began 
Wednesday, 29 November, 2017
Date evidence capture finished 
Wednesday, 29 November, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Discharge
Food and nutrition
Health and safety
Health promotion
Health protection
Information providing
Medication
Patient records
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6853

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Inpatient care
Community services 
Community healthcare and nursing services
Continuing care

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Other
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
3
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.