Summary of report contentFollowing on from an action in an intermediate care summary report they published in October 2017, Healthwatch Warrington conducted an Enter and View visit to Padgate House on 29 November 2017. Padgate House is provided jointly by Warrington Borough Council and Bridgewater Community Healthcare NHS Foundation Trust and provides intermediate and nursing care for up to 31 people (with an extra four spaces available to support people requiring neuro rehabilitation). Padgate House is commissioned to provide short-term intermediate care for people after they come out of hospital, with the aim of helping them regain their independence and preventing re-admissions. The Healthwatch Warrington Authorised Representatives found the service to be clean with a good range of both therapeutic and leisure activities available. The patents spoke highly of the food and were offered a good range of refreshments and snacks during the day. The staff were also well regarded by patients at Padgate House and the visiting team observed them being friendly and helpful with good morale. Relatives also spoke highly of Padgate House, with the daughter of a service user telling the Authorised Representatives that she was happy with the care that her mother was receiving and was kept informed about her treatment plans. Healthwatch Warrington made three recommendations, two of which related to suggestions for maintenance of the carparking area. The response from the provider makes mention of other points noted in the report but does not address the recommendations.
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Enter and view: Padgate House Intermediate Care
Date of publication
Wednesday, 9 May, 2018
Date evidence capture began
Wednesday, 29 November, 2017
Date evidence capture finished
Wednesday, 29 November, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Community healthcare and nursing services
Types of disabilities
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes but provider disagrees
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)