Enter and view: Padgate House

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Summary of report content

As part of Healthwatch Warrington’s Enter and View programme, visits are made to local residential homes and care facilities in accordance with information received from the local public, service users, carers and monitoring authorities. Healthwatch Warrington published an intermediate care journeys summary report in October 2017. Included in the report’s recommendations was the proposed undertaking of Enter and View visits to both Padgate House and Brampton Lodge, in order to observe service delivery and talk to patients, carers and staff to gain further insights and make recommendations for service improvement. It is important to note that although the team may identify specific areas of focus ahead of the visit (based on intelligence received), they also take into consideration a provider’s stated values when making observations at the home. The overall findings, including the recommendations: Car Park Bays: the facility’s parking bay lines were seen to be fading and it would be helpful if these were repainted, to help visitors when parking. Maintenance of Front Area: noted in the report, the outdoor area around the facility could benefit from some general maintenance work to improve its overall appearance (such as the removal of weeds). Staff ‘Who’s Who’ Board: the facility should consider installing a staff identification board (preferable in reception area) to show visitors and service users who is currently on duty. The report includes recommendations and a provider response.

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General details

Report title 
Enter and view: Padgate House
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Wednesday, 5 September, 2018
Date evidence capture began 
Wednesday, 29 November, 2017
Date evidence capture finished 
Wednesday, 29 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Healthwatch reference number 
Rep-7327

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.