Enter and view: Paddock Stile Manor Care Home

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit to Paddock Stile Manor Care Home in May 2019. The home caters for up to 40 people aged over 65 years who require dementia residential care. Questionnaires were completed by 4 residents, 7 staff members and 3 relatives alongside observations.

Residents and relatives were happy with the management of the home and staff felt they were well supported and could come to the manager with any issues they may have. Residents reported that staff are supportive and friendly, however, when the staff were asked if they feel they have enough time to care for the residents at the home, the staff respondents gave mixed responses. Staff had good knowledge of each resident and changing needs. There was a varied programme of activities on offer and the activities coordinator encouraged participation with residents and visitors alike. Residents reported that they enjoy the food on offer and there is choice of meals. A number of health professionals visit the home on a regular basis. Residents' personal, cultural and lifestyle needs are accommodated for in the home and the activities coordinator tailors the activity schedule to meet the resident's religious and cultural needs. Residents are aware of how to provide feedback to the manager and family members are involved in planning activities. All residents were satisfied with the physical environment of the home which is suitable for their needs. 

No recommendations were made in this report. 

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General details

Report title 
Enter and view: Paddock Stile Manor Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 18 June, 2019
Date evidence capture began 
Tuesday, 14 May, 2019
Date evidence capture finished 
Tuesday, 14 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.