Enter and view: Oxton Grange care home

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on Oxton Grange, a privately run care home in Birkenhead, which provides residential care for up to 61 people. The visit was arranged as Healthwatch Wirral wanted to conduct a 'Green visit' with an elected member of local government that does not cover the constituency of the home. Conclusions of the Enter and View representatives included: • Within the limits of a short visit the impressions gained by Healthwatch Wirral Authorised Representatives were that the home appeared to be efficiently run and clean, although with an unpleasant odour in some areas. • At the time of the visit residents appeared to be well cared for, comfortable, happy and content. • It was disappointing to see that the kitchen food hygiene rating was 3 Healthwatch Wirral made 2 recommendations: • Continue with programme of deep cleaning and refurbishment to include a Dementia Friendly environment. • Continue to develop systems and documentation to improve the kitchen food hygiene rating. The report includes a response from the provider.

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General details

Report title 
Enter and view: Oxton Grange care home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Sunday, 3 June, 2018
Date evidence capture began 
Tuesday, 28 November, 2017
Date evidence capture finished 
Tuesday, 28 November, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Decor
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5859

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.