Enter and view: Oxfordshire Mind - Witney Resource Centre

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Summary of report content

Healthwatch Oxfordshire carried out an Enter and View visit to Oxfordshire Mind's Witney Resource Centre, to engage with service users, staff and volunteers about their experiences of attending or working at the centre, as well as their experiences of wider mental health support. This visit was carried out as part of Healthwatch Oxfordshire's work to explore people's experiences of mental health support across the county.

Healthwatch Oxfordshire found that all service users were positive about attending the Witney Resource Centre - commenting that it really contributed to their recovery. They valued the centre, describing it as a ‘lifeline’ that provided a real sense of ‘community’ and ‘family’. They valued the informal atmosphere. Service users also commented on the value of the centre for reducing isolation and loneliness, giving people a sense of friendship and shared experiences.

People valued the activities they took part in, in particular, the music ‘jam’ session and the book group, both of which showed real innovation and creativity, and had ‘rekindled’ interests. People valued the staff and volunteers, and felt listened to, especially 1:1. They felt they had an opportunity to be heard, making use of a suggestions box, or speaking individually to staff members. One comment suggested that service users do not always see what happens to or have feedback on their suggestions.

Based on these findings, Healthwatch Oxfordshire made a number of recommendations for both Oxfordshire Mind on providing clearer feedback to service users about suggestions made in the suggestions box, and reviewing the opening times and sessions to ensure that need of people living in the area are met and tie in with public transport. Healthwatch also made recommendations for the attention of Oxfordshire Mental Health Partnership, around access for those using public transport and long waiting times for complex needs. The report contains a positive response from the service provider.

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General details

Report title 
Enter and view: Oxfordshire Mind - Witney Resource Centre
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Thursday, 24 October, 2019
Date evidence capture finished 
Thursday, 24 October, 2019
Type of report 
Enter and view
Key themes 
Access
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Public involvement
Service delivery organisation and staffing
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5195

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.