Enter and View: Oxfordshire Mind - Bicester OYAP

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Summary of report content

Healthwatch Oxfordshire carried out an Enter and View visit to Oxfordshire Mind's service in Bicester, to engage with service users, staff and volunteers about their experiences of attending or working there, as well as their experiences of wider mental health support. This visit was carried out as part of Healthwatch Oxfordshire's work to explore people's experiences of mental health support across the county.

Healthwatch Oxfordshire found that the people attending were happy to be there in a warm and caring environment. They were able to share issues with each other and understand other people were experiencing some of the same problems, hence feeling they were not alone. Everyone spoken to said they would like the service to offer more days and have its own Hub. Whilst service users appreciated being able to meet at Sainsbury’s Café, they did say that this could also impact them negatively due to being in a public space. Staff told Healthwatch Oxfordshire how much they enjoyed working with service users and being able to offer support and structure in their lives, but that they found it frustrating that they no longer had their own building.

Healthwatch Oxfordshire made three recommendations, as follows:

  1. Service provision in Bicester appears to be shrinking over time. Oxfordshire Mind to confirm it is taking steps to ensure the service doesn’t stop completely and ideally increase its offer.
  2. Staff be provided with a ‘pay as you go’ mobile phone so there is a contact number for service users or other visitors.
  3. The inclusion of a map in the email or letter which new service users are sent.

The report features a response from the service provider.

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General details

Report title 
Enter and View: Oxfordshire Mind - Bicester OYAP
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Friday, 15 November, 2019
Date evidence capture finished 
Friday, 15 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.