Enter and view: Oxfordshire Mind - Banbury Wellbeing Hub

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Summary of report content

Healthwatch Oxfordshire carried out an Enter and View visit to Oxfordshire Mind's Banbury Wellbeing Hub, to engage with service users, staff and volunteers about their experiences of attending or working there, as well as their experiences of wider mental health support. This visit was carried out as part of Healthwatch Oxfordshire's work to explore people's experiences of mental health support across the county.

Healthwatch Oxfordshire found that service users were positive about the support received at the centre, seeing it as a place to build confidence, recover and make social connection, whilst supported by valued staff. Staff valued their work within Oxfordshire Mind, and the opportunity to be alongside service users in support of the recovery journey. They commented that the work was hugely rewarding. Staff also noted that the lack of confidential space in the building was seen as a constraint, as well as a lack of other resources.

Based on this visit, Healthwatch Oxfordshire recommended that Oxfordshire Mind ensures clear support for introductions and induction of new service users. Healthwatch Oxfordshire also made recommendations for the attention of Oxfordshire Mental Health Partnership around: communication across the system to ensure continuity of care; and the impact of long waiting times for support for people with complex needs. The report features a positive response from the service provider.

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General details

Report title 
Enter and view: Oxfordshire Mind - Banbury Wellbeing Hub
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Tuesday, 22 October, 2019
Date evidence capture finished 
Thursday, 22 October, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.