Summary of report content
Healthwatch Oxfordshire undertook an Enter and View visit to Oxford Safe Haven on 16 November 2019. It is an out-of-hours, non-clinical space offering crisis support, signposting, safety planning and listening support for people in crisis over the weekend. They spoke to 4 users and 2 staff.
Both users and staff value the innovative approach taken by the project to support people in crisis. Users felt that staff were caring and supportive but were unsure what happened to their feedback. Both users and staff wanted the service to be extended in terms of opening hours and location.
There were 7 recommendations and the report contains a response from the provider.