Enter and view: Overslade House Care Home

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Summary of report content

Healthwatch Warwickshire undertook an enter and visit on Overslade House Care Home on 24th September 2018. The visit to Overslade Home was in response to information received by Healthwatch Warwickshire in 2018 that there had been a serious incident in the home. The purpose of the visit was to gain assurance that there were no ongoing concerns about resident welfare. Six Healthwatch Warwickshire Authorised Representatives arrived at Overslade House unannounced, and observed the activity taking place in the communal areas of the home, including the period over lunch. The visiting team spoke with staff and residents throughout the visit.

The findings of the visit were overwhelmingly positive. The visiting team found that the facilities were well maintained and in good condition. The visiting team also found the staff to be accommodating to the needs of residents providing a broad range of activities for the residents. The verbal feedback from residents and staff was overwhelmingly positive about living and working in the home.

Healthwatch Warwickshire made several staff recommendations, including up-skilling care staff to provide activities that will support residents with dementia who get upset before bedtime, as well as consulting with staff to see if they feel they need to improve their English language skills. There were also minor facility recommendations including upgrading the kitchen equipment in the refurbishment programme and displaying photographs of all staff in reception.

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General details

Report title 
Enter and view: Overslade House Care Home
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 24 September, 2018
Date evidence capture began 
Monday, 24 September, 2018
Date evidence capture finished 
Monday, 24 September, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.