Enter and View: Outpatients unit - Chipping Norton War Memorial Community Hospital

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit on 23 November 2021 to the Chipping Norton Outpatient Department as part of a project on the health and social care experiences of people living in and around Chipping Norton. The unit supports a variety of clinics from different providers. They spoke to 8 people in total.

The Outpatient Unit serves Chipping Norton and the surrounding villages. People came from as far as Milton Keynes and Aylesbury as they liked the free parking and less traffic.

The unit is run by a dedicated staff team who aim to deliver excellent care by working together. In general, patients feel well informed and happy with the care they receive. Comments from patients were overwhelmingly positive about the outpatient unit, attractive and safe environment, efficiency of the services, and the attitudes of staff. The environment was calm with a reassuring hum of activity.

The patient journey from arriving on site was smooth, with clear directions and support from the staff. Staff were accessible, friendly, and easy to talk to - and always offering support and direction. Patients with mobility issues were guided to the lifts; and a fold up wheelchair was available at the reception to use.

Improving communication with patients may help them to engage and enable them to give feedback on care system. Clear signage is implemented inside the building with social distancing in place.

The report contains 7 recommendations and a response from the provider.

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General details

Report title 
Enter and View: Outpatients unit - Chipping Norton War Memorial Community Hospital
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Monday, 21 March, 2022
Date evidence capture began 
Tuesday, 23 November, 2021
Date evidence capture finished 
Tuesday, 23 November, 2021
Key themes 
Booking appointments
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
Loss of pregnancy

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.