Enter and view: Out-patients at Diana Princess of Wales Hospital, North East LincolnshireDownload (PDF 793KB)
Summary of report contentAim: To gain the experiences of patients. This is an announced visit due to recommendations from the previous visit on 19th October 2015. We spoke to 32 out-patients across the 4 out-patient zones on the 2 visits Staff were friendly and co-operative and we saw some signs of improvements since our visit in October 2015, but we believe that further actions are needed to improve the patient experience. The décor and hygiene/cleanliness in all four out-patient areas appeared good with sanitizer dispensers available for use. The layout of these areas was generally good but in Zone 1 patient concerns were raised about it feeling crowded and in Zone 4 repeated comments were made about heat/stuffiness and how it felt in the waiting corridor (see observations below). No trip hazards were evident in any area. All staff appeared smart and all wore ID badges. We particularly note speaking to a member of staff who had managed to fix her broken yellow badge to her ID badge while awaiting its replacement. Privacy is maintained in all zones through the use of individual consulting rooms. We would particularly want to thank staff for their pleasantry throughout these visits both to ourselves and to patients. We concluded that while there may have been some improvements they do not appear significant and that there remain significant issues in some specialties where current resources struggle in the face of persistently high demands. 10 further recommendations were made.
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Enter and view: Out-patients at Diana Princess of Wales Hospital, North East Lincolnshire
Healthwatch North East Lincolnshire
Date of publication
Thursday, 8 December, 2016
Date evidence capture began
Friday, 12 August, 2016
Date evidence capture finished
Thursday, 18 August, 2016
Type of report
Enter and view
Communication between staff and patients
Quality of appointment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?