Enter and View: Oswald Street Day Centre

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Summary of report content

On 30th October 2019, Healthwatch Hackney undertook an Enter and View visit to Oswald Street Day Centre. It is the only day service in Hackney which was opened to people in September 2018. The purpose of their visit was to observe the service and interview staff, clients and carers. They found that it was a well-run, well-equipped, modern centre for people with substantial support needs. The staff were friendly, motivated and felt they treated people with care and dignity. Healthwatch staff also observed that the service currently worked well because of the high staff-client ratios and buoyant staff morale. They believe it is vital that staff levels increase in line with the number of people who attend the centre. They also noted plenty of scope to introduce enhanced communications methods to help people express their views, needs and preferences including, pictorials, visual timetables and Makaton. The report made six recommendations and received a response from the providers for each.

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General details

Report title 
Enter and View: Oswald Street Day Centre
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Friday, 3 January, 2020
Date evidence capture began 
Wednesday, 30 October, 2019
Date evidence capture finished 
Wednesday, 30 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Information providing
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Day care (social care services)

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.