Enter and view: Orton Manor Nursing Home

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Summary of report content

Healthwatch Warwickshire conducted an unannounced Enter and View visit to Orton Manor, a converted home with 36 residents, and 55-60 staff members, in response to concerns received about the standard of care provided at the home. The visit was facilitated by the manager who informed the team that the home was going through a refurbishment at that time. The healthwatch team observed the interaction between the staff, residents and relatives and found them all to be respectful and friendly. Some concerns were found about : The use of communal bathrooms for storage of mobility aids and incontinence pads storing hoists and mobility aids in communal corridors, the decoration of communal corridors and incorrectly coloured or tied up emergency pull cords in communal bathrooms and toilets. The residents and relatives spoken to were happy with the service and care received. Every six months a Quality Assurance Questionnaire is produced for residents, relatives, staff and stakeholders. Other concerning issues were not finding enough car parking spaces for visitors resulting in them parking on the footpath, and dusty handrails around the home with cobwebs mainly by the first floor nurses station and by room 34. The residents appeared to be comfortable, clean and well dressed for the current weather conditions. The staff were happy working as they get good support, one member of staff said "it doesn't feel like job". Residents said they feel "well looked after" and would definitely "recommend the home". The report makes the following recommendations: - The communal corridors throughout the home are given a timescale for refurbishment. - The concerns raised around storage of hoists and mobility equipment in communal corridors; and storage of mobility equipment and incontinence pads in communal bathrooms are addressed. - The emergency pull cords in all bathrooms (including resident’s en-suites) are checked to ensure that they are red in colour, are not tied up and reach the floor A follow up visit was recommended in three months to follow up on the planned improvements discussed with the Registered Manager and Healthwatch Warwickshire’s recommendations.

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General details

Report title 
Enter and view: Orton Manor Nursing Home
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 3 February, 2015
Date evidence capture began 
Tuesday, 3 February, 2015
Date evidence capture finished 
Tuesday, 3 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Health and safety
Quality of care
Staff attitudes
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.