Enter and view: The Orchards Residential Home

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Summary of report content

Healthwatch Swindon conducted an announced Enter and View visit to The Orchards Residential Home on 2nd July 2019. 

The Authorised Representatives spoke to staff and residents. Overall, the home had a clean and friendly environment. There were some aspects of the home which weren't Dementia Friendly, such as a lack of contrasting colours throughout the building and small text on the menus. Staff appeared professional and effective, but all very busy. 

Healthwatch Swindon provided multiple recommendations, primarily in efforts to encourage Dementia Friendly decor and menus, and more stimulation for the residents in form of outside visits and more indoor activities. They also recommended getting a dentist that could visit the home. 

This report contains a service provider response. 

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General details

Report title 
Enter and view: The Orchards Residential Home
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Tuesday, 2 July, 2019
Date evidence capture began 
Tuesday, 2 July, 2019
Date evidence capture finished 
Tuesday, 2 July, 2019
Type of report 
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.