Enter and view: The Orchards

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Summary of report content

Healthwatch North East Lincolnshire carried out an Enter and View visit to The Orchards residential care home on 13 March 2019.

The Enter and View representatives found that: staff were very knowledgeable regarding residents' needs and demonstrated a caring and empathetic approach, promoting dignity and privacy in their care; and the home had a very person-centred, family atmosphere and this was embodied in the ethos of the home. Residents all gave very positive feedback about the home and said they felt safe and well cared for.

Healthwatch North East Lincolnshire made two recommendations for The Orchards: to consider placing a sign by hand sanitizers to encourage residents, staff and relatives to use them; and to consider adding some decorative touches to bathrooms so that they appeared less clinical.

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General details

Report title 
Enter and view: The Orchards
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Wednesday, 8 January, 2020
Date evidence capture began 
Wednesday, 13 March, 2019
Date evidence capture finished 
Wednesday, 13 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.