Summary of report content
Healthwatch North East Lincolnshire carried out an Enter and View visit to The Orchards residential care home on 13 March 2019.
The Enter and View representatives found that: staff were very knowledgeable regarding residents' needs and demonstrated a caring and empathetic approach, promoting dignity and privacy in their care; and the home had a very person-centred, family atmosphere and this was embodied in the ethos of the home. Residents all gave very positive feedback about the home and said they felt safe and well cared for.
Healthwatch North East Lincolnshire made two recommendations for The Orchards: to consider placing a sign by hand sanitizers to encourage residents, staff and relatives to use them; and to consider adding some decorative touches to bathrooms so that they appeared less clinical.