Enter and view: Orchard Blythe

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Summary of report content

Healthwatch Warwickshire conducted an unannounced Enter and View visit to Orchard Blythe, a 50 bed care home, on 27 January 2015 in response to concerns received about the quality of care provided at the Home. The report notes that the current Registered Manager has been in post since for seven years and outlined a number of planned improvements to the home during. There are monthly residents and relatives meetings to gather the views of the service users. The resident spoken to during the visit was very happy with the service they received at the home and, overall, the staff at Orchard Blythe were very positive about the home and the support they received. There were no improvements that the staff could suggest to improve the quality of the service provided to residents. The visiting team observed the physical environment of the home and highlighted some concerns around: o The condition of decoration in the communal bathrooms o Storage of hoists and mobility aids in communal corridors The Authorised representatives observed the interaction between staff, residents and their visitors and felt that the interactions were respectful and friendly and consent was gained from residents when needed.  The report concludes that the Enter and View Authorised Representatives found no evidence to support the concerns raised to Healthwatch Warwickshire about the standard of care provided at the home. There was no provider response included in the report

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General details

Report title 
Enter and view: Orchard Blythe
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 27 January, 2015
Date evidence capture began 
Tuesday, 27 January, 2015
Date evidence capture finished 
Tuesday, 27 January, 2015
Type of report 
Enter and view
Key themes 
Administration
Admission
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5149

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.