Enter and view: Oldfield House

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Summary of report content

Healthwatch Doncaster undertook an enter and view visit to Oldfield House on the 5th March 2019 at 10:45am. They found many positive features about Oldfield House, such as the home generally having a good atmosphere, interactions between staff and residents being positive and the environment was clean and tidy. However, some minor improvements could ensure a more dementia friendly environment, which motivated the following recommendations from Healthwatch Doncaster: to ensure that toilets are dementia friendly with contrasting toilet seats and to use dementia friendly signage around the building. It was recommended that notice boards were de-cluttered and information was up to date, to consider having a newsletter for residents outlining what was planned, and to ensure safety features such as alarm cords were accessible. This report contains a service provider response which informs us that they have implemented some changes as a result of the recommendations Healthwatch Doncaster provided.

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General details

Report title 
Enter and view: Oldfield House
Local Healthwatch 
Healthwatch Doncaster
Date of publication 
Tuesday, 5 March, 2019
Date evidence capture began 
Tuesday, 5 March, 2019
Date evidence capture finished 
Tuesday, 5 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.