Enter and view: Oldfield Bank Residential Home

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Summary of report content

Healthwatch Trafford gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Trafford to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Trafford visited Oldfield Bank Residential Home on 8th June 2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform Oldfield Bank Residential Home provides care for up to 28 older people, most of the residents are living with varying degrees of dementia. At the time of the visit there were 21 people living at the home. The home is a large detached house with accommodation provided over four floors. There are 27 single bedrooms and one double bedroom; some of the bedrooms are ensuite. There is an enclosed, well-maintained garden for residents to enjoy. Most of the residents at the home are self-funders. Costs are in the order of £700 per week. At the time of the visit the Manager had been employed at the home for four weeks. She expressed a keen enthusiasm to work with the home’s new owners to enhance the lives of the residents and staff at Oldfield Bank, and has a long list of improvements prioritised for improvement. The Manager kindly agreed to mail out 21 questionnaires to relatives of residents living at the home, 6 completed questionnaires were returned to us. Healthwatch Trafford observed notice boards showing the various activities that take place at the home, which included group and one-to-one activities. At the time of the visit we did observe several residents involved in a craft session in the activity room on the lower ground floor and staff engaged in exercise sessions with individual residents. Television sets were on in the communal lounge areas but did not dominate the rooms enabling those people who were able to hold a conversation to do so. On the day of the visit Healthwatch Trafford observed staff interacting with residents in a caring and friendly manner. Staff we spoke to told us that they were happy working at the home and enjoyed caring for the residents. Staff informed us that they felt supported by the Manager and the home’s owners. The report includes 3 recommendations. These include consider the ratio of residents with and without dementia so that there is a better balance providing those without dementia with more opportunities to participate, communicate, and reduce potential isolation. Double check best practice policies to prevent any potential spread of infection and signage within the home.

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General details

Report title 
Enter and view: Oldfield Bank Residential Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Friday, 8 June, 2018
Date evidence capture began 
Friday, 8 June, 2018
Date evidence capture finished 
Friday, 8 June, 2018
Type of report 
Enter and view
Key themes 
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.