Enter and view: Older Adults Community Mental Health Team Abingdon

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to the Older Adults Community Mental Health Team in Abingdon on 8 October 2019.   

They observed excellent communication between patients, carers and staff.  The staff told them that it was a great team to work in, but issues with IT and having problems resolved was a barrier to effective working.  There were technical issues with the data recording system and problems with data syncing. The supporting of carers / family members was a very important aspect of the work. The team was proactive about responding to patient and carer feedback and was developing new approaches to ensure more feedback was received.

There were 5 recommendations and the report contains a response from the provider.

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General details

Report title 
Enter and view: Older Adults Community Mental Health Team Abingdon
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Monday, 9 March, 2020
Date evidence capture began 
Tuesday, 8 October, 2019
Date evidence capture finished 
Tuesday, 8 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Older peoples mental health community service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.