Enter and view: The Old Vicarage Nursing and Residential Care Centre

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Summary of report content

Part of the Healthwatch Warrington remit is to carry out Enter and View Visits. Healthwatch Warrington visited the The Old Vicarage Nursing and Residential Care Centre on Thursday 1st February 2018. Overall, Healthwatch Warrington visiting team gained the impression that The Old Vicarage Nursing and Residential Care Centre had a very homely atmosphere and residents appeared to have a good rapport with staff. The manager is supportive of the staff and has introduced several positive initiatives to assist them. One example of good practice has been the introduction of a ‘staff hospital snack bag’, which is provided to staff when they are going on an escort with a resident to the acute hospital. To sum up, staff are to be commended for achieving the areas of good practice shown in this report and the visiting team would encourage the provider to continue with planned refurbishment as to further improve lived experiences at the home. The report contains two recommendations.

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General details

Report title 
Enter and view: The Old Vicarage Nursing and Residential Care Centre
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Friday, 6 April, 2018
Date evidence capture began 
Thursday, 1 February, 2018
Date evidence capture finished 
Thursday, 1 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of staffing
Healthwatch reference number 
Rep-7328

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.