Enter and view: The Old Vicarage Care Home

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit, as part of a planned set of visits looking at the quality of provision of residential care in East Yorkshire. Healthwatch East Riding of Yorkshire visited The Old Vicarage Care, on 20/07/2015. The summary of findings highlighted this home seems a good example of delivering care in a residential setting. The Staff are highly qualified and seem to be developing on a constant basis. Dignity and respect are at the forefront of service delivery and the residents are put first. There is enough activity for the residents to participate in and they are encouraged (not forced) to get out of their rooms. They spoke with two residents who said how well they were being treated. The environment in the home was pleasant and appeared safe for residents. Policies and procedures all were held in the highest regard. Safeguarding was also of huge importance. The home’s ‘no cash’ policy for the residents has proved most advantageous.

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General details

Report title 
Enter and view: The Old Vicarage Care Home
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Monday, 20 July, 2015
Date evidence capture began 
Monday, 20 July, 2015
Date evidence capture finished 
Monday, 20 July, 2015
Type of report 
Enter and view
Key themes 
Access
Communication between staff and patients
Continuity of care
Engagement
Food and nutrition
Health and safety
Health inequalities
Health promotion
Health protection
Quality of care
Quality of staffing
Quality of treatment
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6070

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.