Enter and view: The Old School House Residential Care Home

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit to The Old School House Residential Care Home on the 18th February 2019. They engaged 10 residents, staff and visitors during the visit.

They found that the home was in need of some re-decorating but areas had been improved since the last visit in November 2017. The food hygiene rating has dropped from 5 to 2 due to te condition of the kitchen which is being refurbished. All staff were clean and tidy and wore a uniform which were of different colours according to their role; none of the staff however wore name badges which made them difficult to identify for both residents and visitors. Residents mostly ate alone at portable tables in the large lounge although large dining tables are available. This meant that some residents had not moved from the same chair throughout the course of the visit and that they had only interacted with any person that had chosen to directly approach them. Residents had their own rooms which they were able to personalise with their own possessions.

Recommendations include: All staff to be provided with and to wear name badges; Signs or posters to be displayed around the home to detail daily menus, activities/trips out, a calendar, the weather. These to be current, visible and easy to read. A clock to be provided for the main lounge; A dining area to be defined in the large main lounge using the round tables and window space already available. Tables to be set with cutlery, napkins, condiments, by a designated member of staff possibly with help from residents. Residents who are able, to be encouraged to take their meals at these tables to promote and encourage social interaction; Re-launch the ‘Key Worker’ system. Specific responsibilities should be outlined to staff for the residents that they are responsible for; residents should be made aware of their ‘Key Worker’ and their specific responsibilities – in part by the introduction of posters on the back of residents doors (an example of which has been supplied by HWERY).

The service provider expressed an interest in working with Healthwatch to make further improvements.

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General details

Report title 
Enter and view: The Old School House Residential Care Home
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Tuesday, 30 April, 2019
Date evidence capture began 
Monday, 18 February, 2019
Date evidence capture finished 
Monday, 18 February, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Engagement
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4922

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.