Enter and view: The Old Hall

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Summary of report content

Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited The Old Hall on 27/09/2017. The summary of findings highlight: They found the home clean and modern with a keen attention to detail within a heavily used premises; they found residents happy and engaged, explaining to us the vast array of personal interests they included in their day to day life, whether that be sports, music or creative activities; staff told them that routine and structure revolved around ensuring outcomes for the residents and therefore they had a more personalised and flexible approach to daily routines; they heard the challenges which can and are experienced in the emergency service and hospital pathways; they found the home to be vibrant and active within a challenging and rewarding environment. The report includes 0 recommendations and does not include a response from the provider.

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General details

Report title 
Enter and view: The Old Hall
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 27 September, 2017
Date evidence capture began 
Wednesday, 27 September, 2017
Date evidence capture finished 
Wednesday, 27 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Quality of staffing
Healthwatch reference number 
Rep-1663

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
3
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.