Enter and view: Old Gates Care Home

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Summary of report content

Healthwatch Blackburn with Darwen Enter and View representatives conducted an unannounced Enter and View visit at Old Gates Care Home Friday 2 February 2018 at 1.20 pm – 4.20 pm to collect views directly from residents, staff and carers/families on their experience of this care home. Healthwatch Blackburn with Darwen spoke to 6 residents and 22 staff members including 1 Care Home Manager and undertook 2 observations. The key findings were: Most of the residents rated the staff as very good or excellent. Residents said the staff don’t always respond promptly to them and did not always treat them with dignity and respect. There were mixed responses from residents about involvement in planning their care with some residents involved and other residents were not involved. All residents said they had a choice about when to get up and go to bed, choices at mealtimes and opportunities to practise their religion. Residents said Old Gates Care Home has suitable lighting and is well maintained and decorated. 90% of staff would recommend this care home to a friend/relative. Recommendations are: To move the activity noticeboards to communal areas so that they are more prominent for residents. To increase the signage for the lounge and dining areas throughout Old Gates Care Home. To provide cigarette bins outside the Cherry Unit for residents. To personalise the doors of residents’ rooms in Cherry and Holly Unit. To offer more activities/outings and opportunities for one to one interactions with staff. Further awareness and training for all staff on swift response to residents in professional manner with regard to dignity and respect.

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General details

Report title 
Enter and view: Old Gates Care Home
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Thursday, 5 April, 2018
Date evidence capture began 
Friday, 2 February, 2018
Date evidence capture finished 
Friday, 2 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.