Summary of report contentHealthwatch Blackburn with Darwen Enter and View representatives conducted an unannounced Enter and View visit at Old Gates Care Home Friday 2 February 2018 at 1.20 pm – 4.20 pm to collect views directly from residents, staff and carers/families on their experience of this care home. Healthwatch Blackburn with Darwen spoke to 6 residents and 22 staff members including 1 Care Home Manager and undertook 2 observations. The key findings were: Most of the residents rated the staff as very good or excellent. Residents said the staff don’t always respond promptly to them and did not always treat them with dignity and respect. There were mixed responses from residents about involvement in planning their care with some residents involved and other residents were not involved. All residents said they had a choice about when to get up and go to bed, choices at mealtimes and opportunities to practise their religion. Residents said Old Gates Care Home has suitable lighting and is well maintained and decorated. 90% of staff would recommend this care home to a friend/relative. Recommendations are: To move the activity noticeboards to communal areas so that they are more prominent for residents. To increase the signage for the lounge and dining areas throughout Old Gates Care Home. To provide cigarette bins outside the Cherry Unit for residents. To personalise the doors of residents’ rooms in Cherry and Holly Unit. To offer more activities/outings and opportunities for one to one interactions with staff. Further awareness and training for all staff on swift response to residents in professional manner with regard to dignity and respect.
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Enter and view: Old Gates Care Home
Healthwatch Blackburn with Darwen
Date of publication
Thursday, 5 April, 2018
Date evidence capture began
Friday, 2 February, 2018
Date evidence capture finished
Friday, 2 February, 2018
Type of report
Enter and view
Building and facilities
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?