Enter and view: The Oaks Residential Care Home

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Summary of report content

Healthwatch Wigan and Leigh conducted an announced Enter and View visit in December 2018. The report detailed feedback from 127 members of staff, twelve visitors and eight residents through questionnaires, observations and unstructured interviews. Observations made by the Enter and View representatives included: residents looking tidy and clean with staff and facilities respecting their dignity; the staff interacted with residents positively, appropriately and regularly; and a wide variety of activities are offered and there were plans to offer more. Residents reported that the were happy with the care they received at the home and visitors stated that each resident is treated well with supportive and individualised care. Staff reported that they continually receive training and thoroughly enjoy their work. Recommendations were made by the Healthwatch representatives and included that the home continue to improve access to a variety of activities both in and out of the home; and monitor the management of the residents’ laundry. The service provider responded positively to the Healthwatch Enter and View representatives. They suggested that an activities review be undertaken and an audit of the laundry service.

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General details

Report title 
Enter and view: The Oaks Residential Care Home
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Thursday, 28 February, 2019
Date evidence capture began 
Wednesday, 5 December, 2018
Date evidence capture finished 
Wednesday, 5 December, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.