Enter and view: The Oaks Medical Centre

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Summary of report content

Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP practices, ranging from purpose-built health centres housing multiple practices, to converted houses which are used as surgeries by single practices. Healthwatch Kingston upon Hull visited The Oaks Medical Centre on 20/02/2015. Dr Poulose, Awan and Basheer are part of the larger Orchard 2000 practice in the north of the city, The Oaks Medical Centre is based in the west of the city. It was established as a practice in 2001 and operates from purpose built premises in a residential area. The summary of findings highlighted observations from the enter and view team in the following areas; reception, lifts/stairwell, facilities and general observations. The recommendation informed to continue to review and update the practice information board on display in the reception area.

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General details

Report title 
Enter and view: The Oaks Medical Centre
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Friday, 20 February, 2015
Date evidence capture began 
Friday, 20 February, 2015
Date evidence capture finished 
Friday, 20 February, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Health and safety
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.