Enter and view: Oakmeadow Community Support Centre

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Summary of report content

Healthwatch Halton conducted an Enter and View on Oakmeadow Community Support Centre, Widnes. It is is situated in a multi-use building, which is a busy location and within walking distance of a wide range of local amenities. It offers a range of services for adults of all ages requiring accommodation in the reablement Intermediate Care Unit. It also provides Intermediate Care, Day Care and carers break day care. The residential intermediate care unit is equipped to accommodate up to 19 people. The visit was conducted on 12th September 2017. The visit was arranged as part of Healthwatch Halton’s enter and view schedule. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the residents giving positive feedback about the staff and facilities available. Healthwatch Halton made the following recommendations in the report: To engage with Healthwatch Halton when any health or social care issues arise for staff or residents. To offer residents social activities in the communal areas. Complete the Herbert Protocol forms for residents with Dementia. We felt that the addition ofs ome colour to the centre, either with new décor or some bright pictures and photographs would be of benefit. Halton Borough council provided a response to the recommendations that agreed with the first two recommendations but stating they do not support the Herbert protocol.

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General details

Report title 
Enter and view: Oakmeadow Community Support Centre
Local Healthwatch 
Healthwatch Halton
Date of publication 
Tuesday, 12 September, 2017
Date evidence capture began 
Tuesday, 12 September, 2017
Date evidence capture finished 
Tuesday, 12 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Health visitor
Secondary care services 
Day care
Social care services 
Day care (social care services)
Home care / domiciliary care
Respite care
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.