Enter and view: Oaklands Hospital

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Summary of report content

Healthwatch Salford carried out an Enter and View visit to Oaklands Hospital, a purpose built, modern hospital providing a wide range of surgical and medical treatments to private patients and eligible NHS patients. The hospital has 17 inpatient beds. This visit was carried out in order to:

  • Engage with patients and healthcare service users, and understand how dignity is being respected in a healthcare environment.
  • Identify examples of good working practice.
  • Observe patients and relatives engaging with the staff and their surroundings and to experience the healthcare setting using the 3 primary senses of sight, sound and smell.
  • Capture the experience of patients and relatives and any ideas they may have for change.

A recent CQC report on the hospital had rated it as 'good' overall but a question was raised relating to the safety of the service. The hospital manager contacted Healthwatch Salford to request an Enter and View visit as part of a drive to improve patient engagement. 

The Enter and View team found that the overwhelming impression was of a clean, welcoming and pleasant environment that catered well for its patients. Oaklands Hospital seemed to offer care to a very high standard and was reported to be clean and comfortable, with a caring ethos, by patients and the family member spoken to. Staff appeared to be happy in their work and empowered to raise any necessary changes. The service provided appeared to be efficient and streamlined.

Based on these findings, Healthwatch Salford made three minor recommendations, for Oaklands Hospital to:

  • Follow up on a patient comment about food on arrival – make sure that there are procedures in place to either provide food on arrival or explain clearly why this is not clinically appropriate.
  • Ensure that hand sanitising facilities for staff, patients and visitors are clearly labelled and maintained at strategic points throughout the site.
  • Provide staff training in the Accessible Information Standard so that they recognise the reason for maintaining accurate records.

The report includes a positive response from the service provider.

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General details

Report title 
Enter and view: Oaklands Hospital
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Thursday, 30 November, 2017
Date evidence capture finished 
Thursday, 30 November, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Day care
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.